New Zealand Acts

COMMERCE ACT 1986 - SECT 57ZG

57ZG Contents of Commission service quality code

1 A Commission service quality code must—

a) specify which services it applies to; and

b) specify which suppliers it applies to; and

c) promote the purpose of this Part.

2 The code may (without limitation) do 1 or more of the following:

a) specify a consumer’s rights when they make a complaint to a supplier:

b) specify the type and frequency of communications that a supplier must have with consumers about—

i) restrictions or interruptions of water services; and

ii) the time taken to respond to water services restrictions or interruptions and faults:

c) contain rules about the transparency of billing practices, and the way in which suppliers must respond to account queries:

d) set out the types of redress available to consumers when the quality of service does not meet appropriate standards (for example, in relation to pressure flow rates):

e) specify conditions for providing services to consumers who are experiencing hardship or who have other vulnerabilities (for example, the obligations of suppliers when responding to non-payment by consumers):

f) specify requirements for consulting consumers:

g) provide for any other matter that the Commission considers appropriate.

Note: 2023 No 54 s 67

History: Section 57ZG: inserted, on 27 August 2025, by section 15 of the Local Government (Water Services) (Repeals and Amendments) Act 2025 (2025 No 43).